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FAQ

  • Q Why choose NOVA?

    A We have professional design team, adequate production capacity (2 factories), got ISO, CE, TUV certificate, comply with AS4084, RMI and FEM standard.
  • Q What is the material on your products?

    A The material we choose is Q235B steel or Q355B, and Q235d for cold room.
  • Q What is the packaging of the products?

    A Standard export package. All parts packed by stee belt and covered by plastic film.
  • Q What is the MOQ can order?

    A
    Normally is one 20ft container, it also depends on the size of your products.
     
  • Q What is the payment terms?

    A We accept TT or L/C at sight, etc.
  • Q What is your delivery time?

    A Normally is 3-4 weeks after receipt of the deposit.
  • Q How can I get a quick quotation?

    A After we get warehouse size and goods size, we will make the quotation ASAP.
  • Q What's the racking warranty time?

    A 10 year
  • Q Where is your factory location?

    A
    We have 2 factories , one is in Nanjing , Jiangsu province. Another in Hengshui,Hebei province.
     
  • Q What is your terms of payment ?

    A

    1) T/T payment.

    2) L/C


  • Q Do you provide samples ? is it free or extra ?

    A Yes, we can send some sections of samples for your reference by express.

  • Q How long is your delivery time?

    A This depends on the product. Typically standard products are delivered within 20 days.


    The delivery time of the special products is according to the time of setting up of the tooling.


  • Q What makes you different with others?

    A  1) Our Excellent Service

    For a quick, no hassle quote just send email to us
    If you need an advice, just call our export office at 0086-25-51873961, we will answer your questions immediately.


    2)Our quick manufacturing time
    Within 20 days for ordinary order quantity.
    As a manufacture, we can ensure the delivery time according to the formal contract.


    3)Our Special Export Design
    We pay very much attention to the export packages. We have plastic clips on the beams to protect the beams from surface damage in the transportation, We have got the whole uprights wrapped with transparent plastic film.


    4)Our Warranty Time
    The High Standards in the Design and Manufacturing ensure us to support the products with a 10-Year Warranty Time for your normal use, it is the Longest Manufacturer's Warranty!

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Call Us :
China : +86-13260992372
US: +1 269 830 5802

China : 8 #Boqiao streetBinjiang development zoneNanjingJiangsu, China 
US: 3702 W Sample Street,South Bend,Indiana,46619  

China:export@nova-china.com  US: Bin@nova-china.com

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